This section covers Billing and Subscriptions, the dedicated area for space owners to manage team seats, upgrade to Pro plans, view invoices, update payment methods, and track usage limits. It’s essential for scaling team collaboration without interruptions, ensuring your space stays within limits as you add members. Access it via space settings. For adding members that consume seats, see Spaces and Team Collaboration and Managing Members. For space-wide monitoring, see Space Dashboard. Related preferences are in User Settings and Preferences.

Overview

The Billing page provides a centralized view of your space’s subscription status, including the current tier (such as Hobby or Pro), used seats (active members), total seats (purchased capacity), and available seats (remaining capacity). It supports seat-based pricing where each team member requires a seat, with Pro unlocking advanced features for everyone. Key capabilities include upgrading plans, adjusting seat counts with automatic proration, accessing the billing portal for invoices and payments (powered by Stripe), and monitoring limits to avoid overages.

[!NOTE]
Only space owners can access this page. Others see an Access Denied message with a note that owner permissions are required.

Current Subscription Status

Upon loading the Billing page, you’ll see:

• Billing header with a description: “Manage your billing information and subscription.”
• Summary cards or metrics displaying:
  • Current tier (e.g., Hobby or Pro).
  • Used Seats: Number of active members.
  • Total Seats: Maximum seats paid for.
  • Available Seats: Total Seats minus Used Seats.
• Action buttons like Upgrade to Pro, Manage Seats, and Open Billing Portal.

If on Hobby, an prominent Upgrade section highlights Pro benefits like unlimited polls and team features.

Plan Tiers and Limits

[!NOTE]
Pro plans scale with seats—purchase more as your team grows. Hobby reverts automatically if Pro is canceled.

Upgrading Your Subscription

Upgrade from Hobby to Pro or switch billing cycles (monthly to yearly for discounts).

graph TB
  subgraph "Upgrade Flow"
    A["Open Space Settings<br/>Click **Billing** tab"] --> B["Review current tier<br/>and seat needs"]
    B --> C{"On Hobby?<br/>Click **Upgrade to Pro**"}
    C -->|Yes| D["Select **Monthly** or **Yearly**<br/>Enter seat count"]
    C -->|Already Pro| E["Click **Manage Seats**<br/>or **Change Plan**"]
    D --> F["Fill payment details<br/>via Stripe checkout"]
    E --> F
    F --> G["Confirm subscription<br/>Prorated charge applied"]
    G --> H["Pro features activated<br/>Seats available immediately"]
  end

1. Navigate to space settings and select the Billing tab.
2. Choose Monthly or Yearly Pro.
3. Set initial total seats (must be at least current used seats).
4. Enter payment details in the Stripe form (card number, expiry, CVC, billing address).
5. Click Subscribe—success redirects to the updated Billing page.

Managing Seats

Adjust total seats anytime to match team size. Changes prorate immediately.

Adding Seats

1. Click Manage Seats.
2. Increase the Total Seats field to a number greater than current used seats.
3. Click Update—prorated charge applies instantly; new seats available for invitations.

Removing Seats

[!WARNING]
Cannot reduce below used seats. Remove members first via Managing Members to free seats.

1. Ensure used seats ≤ desired total seats.
2. Click Manage Seats.
3. Decrease the Total Seats field.
4. Click Update—credit applies to next bill.

Billing Portal

Click Open Billing Portal to access Stripe’s customer dashboard (full page redirect):

• View billing history and download invoices as PDFs.
• Update payment method: Add cards, set defaults, edit billing address.
• Switch billing cycle: Monthly ↔ Yearly.
• Cancel subscription (access continues until period end; auto-downgrades to Hobby).

Changes here sync back to your space instantly.

Common Issues and Troubleshooting

Only space owners see full controls; others encounter:

[!WARNING]
Canceling Pro downgrades to Hobby at period end—team features lost, polls may face inactivity deletion.

Summary

• Manage seat-based Pro subscriptions with real-time used/total/available seats tracking.
• Upgrade via Stripe for immediate Pro access; adjust seats with proration.
• Use Billing Portal for invoices, payments, and history.
• Maintain total seats ≥ used seats to avoid limits.
• For team growth, cross-reference Spaces and Team Collaboration and Managing Members; for self-hosted billing alternatives, see Self-Hosting and Administration.